EAP -Portugal
Portugal Program
No international travel comes without its risks. Through preparation and preemptive planning, World Walker LLC accounts for potential extenuating circumstances and ensures both program participants and staff have a clear protocol to follow in the event of an emergency. The following Emergency Action Plan (EAP) details the steps students and staff should follow in the event of an emergency. This EAP is provided to students via the program handbook, with the capacity for live updates to respond on a case-by-case basis depending on the emergency situation.
I. Introduction
Prior to departure, all participants must submit their contact information, emergency contact information, and a photocopy of their passport to their program leads.
Participants are expected to familiarize themselves with the Emergency Action Plan protocol outlined below and save the name and phone number of their program Point of Contact and Program Leads, in addition to the emergency Portugal phone numbers, to their phones.
Students must remain reachable through the Portugal GroupMe communication channel throughout the duration of the program.
II. Pre-Departure Preparation
Ensure all emergency contacts are saved on your phone.
Keep a physical copy and digital copy of your passport and travel insurance information.
Familiarize yourself with the Emergency Meeting Points (EMP) listed below.
Ensure your phone is capable of international communication (data roaming or WiFi calling).
Understand and follow all local safety and security guidelines while in Portugal.
III. Emergency Response
Staff Response
In the event of an emergency, staff will contact participants via GroupMe, phone, or text message to confirm their safety and location.
Each staff member is responsible for confirming the safety and location of the students assigned to them.
Dr. Devin Walker will oversee the safety confirmation of approximately 15 students, and Jaylen Lee will oversee approximately 10 students.
Staff members will report the status of their students directly to the World Walker Program Director.
If a student cannot be located or contacted, additional steps will be determined by the Program Director on a case-by-case basis and may include contacting local authorities or the U.S. Embassy.
Student Response
While traveling in Portugal, participants are expected to maintain active communication with their program leads.
In the event of an emergency, students must respond to staff communication within one hour through the Portugal GroupMe or by direct phone contact to confirm their safety and location.
Students should turn on phone roaming if necessary to ensure communication access.
If a student cannot reach their assigned staff contact, they should contact the Trip Lead directly.
Student Points of Contact can be found in the Appendix of the program handbook.
IV. Emergency Situations
Medical Emergency
Minor medical situation
Contact your designated staff Point of Contact for guidance and assistance.
Medical emergency
Call Portugal emergency services: 112
Inform your staff Point of Contact as soon as possible.
Use your travel insurance provider for medical assistance and reimbursement where applicable.
If necessary, staff will assist with transportation to the nearest hospital.
Natural Disaster or Severe Weather
Although Portugal has relatively low risk of natural disasters, severe weather, storms, and coastal hazards may occur.
Follow instructions from local authorities and staff.
Contact your designated Point of Contact.
Navigate to the designated Emergency Meeting Point if instructed.
Civil Unrest or Security Threats
Follow instructions from local authorities and program staff.
Remain inside secure buildings if instructed.
Contact your designated staff Point of Contact.
Navigate to the Emergency Meeting Point if possible and safe.
If necessary, report to the nearest U.S. Embassy or Consulate.
Lost or Stolen Passport
Inform your staff Point of Contact immediately.
Report the loss to local police.
Contact the U.S. Embassy in Lisbon to begin the passport replacement process.
Staff will assist students in navigating this process if needed.
V. Emergency Contacts
Local Emergency Services in Portugal
Emergency (Police, Ambulance, Fire): 112
U.S. Embassy Lisbon
Address
Av. das Forças Armadas
1600-081 Lisbon, Portugal
Phone
+351 21 770 2000
Website
https://pt.usembassy.gov
Program Contact Information
World Walker Trip Lead
Name
Dr. Devin Walker
Email
Devin@WorldWalker.org
Phone
+1 323-309-2432
Responsible for approximately 15 students
World Walker Program Staff
Name
Jaylen Lee
Email
jaylenlee045@gmail.com
Phone
+1 512-596-8920
Responsible for approximately 10 students
VI. Emergency Meeting Points (EMP)
Lisbon
Primary Location
Hotel Turim Alameda
Address
Av. Rovisco Pais 34
1000-268 Lisboa, Portugal
Phone
+351 218 417 573
Secondary Location
U.S. Embassy Lisbon
Address
Av. das Forças Armadas
1600-081 Lisbon, Portugal
Phone
+351 21 770 2000
Lagos
Primary Location
Hotel Ancora Park
Address
Estr. de Porto de Mós
8601-910 Lagos, Portugal
Phone
+351 282 762 033
Secondary Location
Nearest Police Station
Students should report to the nearest Polícia de Segurança Pública (PSP) station in Lagos if directed by program staff.
Staff will coordinate with local authorities if needed.
Safety Reminder
Students should remain aware of their surroundings, avoid displaying valuables, and stay in communication with their program group. Portugal is generally a safe country, but pickpocketing can occur in busy tourist areas.
